Custom Acrylic Products

Ordering

Existing Products

Order from our existing designs any of 3 ways:

• Shop online using the categories on the left.
• Call us at 1-800-24-PLEXI to place your order over the phone.
• Mail your order using our printable order form with a check or money order.

Be sure to explore the Options You Can Add – to make every piece uniquely your own.

Custom Orders

We specialize in custom pieces!

You can send us your own ideas, enhance our existing designs or make use of our free Design Assistance.

Choose your preferred method to begin a custom acrylic order:

• Call 1-800-24-PLEXI (1-800-247-5394) to discuss your needs.
• your images, photos, sketches, ideas or questions and we will respond with a quote.
• Fax your information and we will respond appropriately.

Details

Completion and Delivery Times
Delivery times typically take from two to eight weeks. Upon request, we will provide an estimated completion and delivery time for your order. Please note that with 40+ years of experience we do our very best to accurately estimate your order timing. However it is an estimated schedule, not guaranteed. We will not sacrifice quality to rush the manufacturing of an order. We cannot be responsible for factors out of our control, such as suppliers, shippers, etc.

You are welcome to check on the progress of your order. Please contact our office at any time and we will gladly update you on the current status.

Sales Tax
If you are shipping to New York State, we will add New York State sales tax (8.875%) upon receipt of your order. Please be aware, the shopping cart will not add this to your order.

Shipping and Packing Charges

Please Note: We ship only to addresses in the continental United States.

Oversized Items
Oversized items without drawers will ship via the least expensive carrier with packaging charges as follows:

Receiving Instructions
Unpack and inspect your order immediately after receiving it. SAVE ALL BOXES AND PACKING MATERIAL – THEY ARE REQUIRED IF YOU NEED TO RETURN THE PRODUCT. In the unlikely event that your product is damaged upon arrival you must notify the shipping carrier within 24 hours of signing for the package. Your product is fully insured and you have every right to file a claim with the carrier if your product is damaged. Plexi-Craft is not responsible for any damage that is noted after 24 hours of receiving your product.

Shipping Damage
Please inspect your product immediately upon receipt and prior to removing protective paper. In the event that your product arrives from the shipping or freight company with visible damage to the exterior carton, immediately write down any and all "EXCEPTIONS" on the Delivery Receipt. Please do this prior to the carrier leaving. Our freight is insured and you have every right to file a freight claim with the carrier if they did not handle your products properly. If you see visible damage to the cartons or the product, you can choose to (1) keep the product and file a claim (ask for a claim form from the driver), or (2) refuse the product and have it sent back to the manufacturer. It is best to document any problems with a digital camera if possible. If you wish to decline a replacement, a 25% restocking fee will be assessed once the item has been received by the warehouse.

Lead Time
We provide an estimated completion and delivery time for your order. Please note that this is an estimated, not a guaranteed, lead time. We never sacrifice quality for time in manufacturing your order. Orders can not be cancelled due to not meeting our estimated lead time.

You are welcome to check on the progress of your order. Please contact our office and we will gladly update you on the current status.

Returns
No returns without prior authorization. A 25% restocking fee will be charged on all returns. All returns must be made within 30 days of receiving your order and 15 days upon receiving return authorization. Store credit will be issued for returns as long as returned product is in fully resalable condition (no damage, no signs of use, protective paper still in place). All returns must have original packaging with freight prepaid and insured. All returned items will be assessed the industry standard 25% restocking fee. Shipping and packaging fees will not be reimbursed nor credited.

EXCEPTIONS: CUSTOM AND SPECIAL ORDERS ARE NON-REFUNDABLE AND NON-CANCELABLE.

Any returns must be noted, with a full description, on the front of the manifest or bill of lading in order to be recognized as valid. Prior to any returns, customer must contact Plexi-Craft for written authorization including a RMA#.

In the event you cancel your item while en route or if the package is considered "undeliverable" by the freight company at destination, you will be responsible for all shipping and handling cost back to the our facility . Your credit card will be refunded minus the shipping cost plus a 25% restocking fee once it has been inspected at the warehouse.